![]() ![]() Housed on Northwestern Memorial’s eighth floor, the BPE pilot project offers patients a personalized and welcoming experience, from scheduling appointments to paying bills. Sodexho applauded NMH’s effort to provide compassionate care. Physician ratings, mortality rates for various medical and surgical cases, Joint Commission on Accreditation of Health Care Organizations scores, and extent of training based on medical school affiliations and residents were among the criteria used to evaluate the hospitals surveyed. In the Consumers’ Checkbook survey, more than 1,300 acute care facilities were rated by surveying more than 20,000 physicians nationwide. This national award goes to only one health care organization in the country each year. ![]() The hospital’s Best Patient Experience (BPE) pilot project received the annual Patient Service Excellence Award from Sodexho Health Care Services and Modern Healthcare for its responsiveness to patients’ needs, preferences, and expectations. ![]() Consumers’ Checkbook, a Washington, D.C.âbased nonprofit consumer education organization, named NMH fifth on the list of “America’s Top Hospitals” in a 2002 national survey. We cannot guarantee a response or return of submissions do not send original documents.Northwestern Memorial Hospital recently garnered accolades for excellence in patient care. Include name and phone number no phone calls, please. Mail: The System, Washington Post Health Section, 1150 15th Street NW, Washington, DC 20071. But we are looking for patterns of problems and excellence that may direct our reporting. WE CANNOT ADVOCATE ON BEHALF OF INDIVIDUALS PURSUING CLAIMS OR COMPLAINTS. The System welcomes reports from patients, providers, insurers and others about the delivery of health care. The 454-page book can be ordered for $24.95 at or by calling 80. and doctors know which ones are good doctors." Consumers Checkbook, a Washington, D.C.based nonprofit consumer. Checkbook’s shoppers found that informing sales staff they were getting price quotes from multiple stores often spurred discounts, waivers of delivery and. "This shows how doctors choose for themselves. Northwestern Memorial Hospital recently garnered accolades for excellence in patient care. The judgments of other physicians "should help to raise people's odds of finding a good doctor over a bad doctor, because doctors know something about whom they interact with themselves," Krughoff says. Krughoff says the aims of the book are to help steer consumers to doctors who are highly respected by their colleagues for a second opinion, to offer consumers help in selecting a health plan and to assist in choosing a specialist. "You have to make a lot of assumptions to give it weight." #WASHINGTON CONSUMER CHECKBOOK CARDIOLOGISTS PROFESSIONAL#Mike Preston, executive director of the Maryland State Medical Society, a professional group of 6,500, agrees. There are many physicians who labor quietly and deliver great care. "The best way to read it is with a grain of salt," says Stuart Seides, a District cardiologist who made Checkbook's list. It explains that doctors in specialties with many practitioners, like general surgery and internal medicine, are likely to earn fewer colleague "mentions" than doctors in smaller specialties such as vascular surgery and geriatrics.Ĭritics say this grading system is too dependent on reputation and that consumers should first seek recommendations from physicians they trust. We get advice from Washington Consumers’Checkbook on the area’s best heating and air conditioning services, as well as best bets for opticians, tire shops and more. On its grading system, the book is more upfront. It is informal in its approach and doesn't lend itself to formal statistical inference." This is a matter of drawing recommendations. "It's not as if we were doing a poll with calculus and intervals and statistics. What about drawing conclusions from a survey that drew a response rate of only about 6 percent? "Yes, it's enough," said Krughoff. "No, I don't think it's misleading ," he said, "because we say how broadly we cast the net - we say how many had the chance to respond." While the nonprofit did mail 260,000 surveys to doctors nationwide, asking which specialists they "would consider most desirable for care of a loved one," it received only 16,000 to 20,000 responses, Checkbook president Robert Krughoff admitted last week. In the book's introduction, Checkbook says it compiled its data after researchers "surveyed 260,000 physicians in more than 50 of the largest U.S. What you need is a better understanding of how the publication chose which 20,000 specialists - including 1,128 in the Washington area - to include on its all-star list. You don't need an advanced degree to figure that out. "All doctors are not the same," proclaims a new book by Consumer's Checkbook that lists "top-rated' physicians in Washington and other metropolitan areas. ![]()
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